Meet the team

Allie Richardson
Allie Richardson

Owner

Meet Allie, a dedicated client care professional with over 14 years of experience and a passion for delivering exceptional service. For six of those years, she honed her expertise working alongside a home inspector, crafting detailed reports, and gaining invaluable firsthand knowledge of the inspection process. Allie has managed thousands of calls and appointments, always with a customer-first mindset. She has no intention of slowing down, instead, she's committed to continuing her work with unwavering dedication. What sets Allie apart is her genuine love for her work. Every day, she strives to ensure that each customer and home inspection business receives the highest level of care. She will treat your company as if it were her own, pouring her heart into helping your business thrive. With Allie on your team, you can trust that your clients will receive the attention and service they deserve. Her commitment, experience, and passion make her an invaluable asset to any home inspection business.


Billy Boerner
Billy Boerner

Advisor

With 20 years of active military service and 16 years as a home and commercial building inspector, you can be rest assured, Billy has unique skills in the home inspection industry. The insight he has provided has helped us focus on what's important to home inspectors just like him nationwide.


Tommy Richardson Bookitpros
Tommy Richardson

Co-Owner

Meet Tommy, the driving force behind BookItPro's exceptional customer service. As a linchpin of our operations, Tommy leverages his keen eye for detail and passion for helping others to deliver outstanding support. His responsibilities span scheduling inspections to addressing customer inquiries, always with a dedication to excellence that shines through in every interaction. Tommy's warm demeanor, paired with his commitment to exceeding expectations, makes him a valued point of contact for our clients. His background in the home inspection industry, where he performed inspections and wrote reports, equips him with in-depth knowledge that enhances his role at BookItPro's. With Tommy at the helm of our customer service, clients can expect a seamless, personalized experience that showcases his industry expertise and unwavering dedication to superior support.


Miriam Cary

Client Care Coordinator

Meet our client coordinator, Miriam. She loves what she does when it comes to taking care of your clients and agents! She’s immensely detail oriented, which is a huge plus when taking care of the calendars! She does her best day in and day out to make sure no mistakes go un-noticed and that everyone is happy. Miriam joined us here at BookItPro’s with already five years of customer service under her belt.


Rikki Ferguson

Team Lead

Rikki serves as a dedicated Team Lead at BookItPro, bringing four years of industry expertise and a customer-centric approach to her role. With a deep understanding of the home inspection sector, Rikki excels in managing intricate details for the companies under her care. Her tireless commitment to providing exceptional service has earned her the respect and admiration of both inspectors and colleagues alike. When she's not fielding calls, Rikki can be found diligently responding to emails and proactively pursuing leads and quotes to drive success. Her determination to ensure every customer and inspector receives outstanding support makes her an invaluable asset to the BookItPro team!


Tommy Richardson Bookitpros
Kim Richardson

Client Care Coordinator

Introducing our newest teammate Kim Richardson. Kim exemplifies excellence and her communication skills are second to none, fostering meaningful connections with clients and colleagues alike. Kim's dedication to providing top-tier service is evident in every interaction, making her an invaluable asset to any team. As a client care coordinator, Kim brings a blend of expertise and empathy to her role, ensuring that every client receives the attention and support they deserve. Please join me in welcoming Kim Richardson, a true standout in the realm of client care.